I placed an order but I didn’t receive the confirmation email, why?
Please, check your inbox in the Spam folder. The order confirmation is sent by email immediately after the purchase.
I made a purchase but I entered the wrong address or data, what do I do?
Changing the data after the purchase may not always be possible. If you need to change your data, contact me immediately by writing to info@lisaciccone.com
I received an incorrect/defective product, what do I do?
Write me an email indicating the problem. Remember to include the order number.
We will find a solution!
Can I make an exchange/return?
- An exchange/return can be made within 14 days of delivery. You can return the products as long as they are intact and unused.
- Send an email to info@lisaciccone.com attaching photos of the products.
- Within a couple of days you will receive an email with the instructions for the return shipment.
- Once I receive the package I will process the request and provide any refund (net of shipping costs).
- It is not possible to request returns/refunds for the purchase of customized products.
